Airbnb Resolution Customer Agent Spanish & English

Are you looking for a great career and a place to shine? Join us as a Resolution Customer Agent on our Airbnb project! Your profile: - Ability to write and speak fluently, clearly and concisely in Spanish and English - Availability for a full-time schedule, in shifts covering 09:00 AM - 01:00 AM, Monday - Sunday, 5 days/ week - Previous experience is mandatory, at least 6 months - Excellent problem-solving abilities - Empathetic and can communicate in a caring and friendly manner - Strong time management skills and motivation to exceed expectations - Enjoy working in a fast-paced environment - Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones - Strong team spirit with passion and drive to help users and deliver the best in customer service. -High level of mediation and composure As a Customer Support Agent: - You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness. - You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society. - You’ll be the face of some of the world’s top brands! Are you looking for a great career and a place to shine? We offer: - Stable job - permanent labor contracts - Above-average fixed salary, performance bonuses - Monthly meal tickets - Gym subscriptions reimbursement, after the trial period - International career - paid training and international career opportunities - Multilingual exposure - improve your spoken and written language skills - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas! - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long - Private medical insurance coverage - Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more